Privacy Policy

Effective date: September 16, 2026

Chilly’s Snow Removal respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, book services, make a payment, or contact us.

Information We Collect

We may collect:

  • Your name, email address, telephone number, and service address.

  • Information about requested snow-removal services, quotes, bookings, contracts, and payments.

  • Messages and other communications you send us.

  • Technical information such as your IP address, browser, device type, pages visited, and cookie identifiers.

How We Use Information

We use this information to:

  • Prepare quotes and provide snow-removal services.

  • Process bookings, contracts, and payments.

  • Communicate about appointments, weather conditions, and service updates.

  • Provide customer support.

  • Maintain business and accounting records.

  • Protect our website and prevent fraud.

  • Measure website performance and advertising results.

  • Meet legal and regulatory obligations.

Cookies and Advertising Technologies

Our website may use essential cookies and similar technologies provided by Webador.

We also use the Meta Pixel to measure visits and advertising performance on Facebook and Instagram. The Pixel currently records page visits. Meta Automatic Advanced Matching is currently turned off.

We may use Google Analytics and Google Ads measurement tools in the future. If enabled, these services may collect information about how visitors use our website.

You can choose Accept or Decline on our cookie notification. You can also manage cookies through your browser settings.

Sharing of Information

We may share information with service providers that help operate our business, including:

  • Webador and website-hosting providers.

  • Payment-processing providers.

  • Meta, for Facebook and Instagram advertising measurement.

  • Google, if Google analytics or advertising services are enabled.

  • Contractors and professional advisers assisting our business.

  • Government authorities when disclosure is legally required.

We do not sell or rent personal information.

Payments

Payments may be processed by third-party payment providers. Chilly’s Snow Removal does not intentionally store complete credit-card or debit-card numbers on its website.

Information Retention

We retain information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal obligations. Information that is no longer required may be deleted or anonymized.

Safeguards

We use reasonable administrative and technical safeguards to protect personal information. However, no internet transmission or electronic storage system is completely secure.

Your Choices and Rights

You may contact us to:

  • Request access to your personal information.

  • Correct inaccurate information.

  • Request deletion where legally permitted.

  • Withdraw consent for optional uses.

  • Unsubscribe from marketing communications.

  • Ask questions or make a privacy complaint.

Some information may need to be retained for contractual, accounting, or legal reasons.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this policy when our services, website tools, or legal obligations change. The revised effective date will appear at the top of this page.

Contact Us

Chilly’s Snow Removal
Orillia, Ontario, Canada
Email: chillyssnowremoval@gmail.com
Phone: 705-619-2780